The nature of effective quality management involves identifying root causes of problems and taking proactive steps to prevent quality problems before they occur. At Rockrose, we believe the critical ingredients of quality management include a strong corrective action and preventative action process,
consistency and an attitude of caring.

To ensure that tenants receive fast and efficient service, Rockrose has maintenance staff on duty during normal business hours Monday-Friday. When your request for service is received, a work order is prepared and a member of the maintenance team is dispatched to answer the call.

All requests for repairs or service, such as light bulbs out, broken door locks, waste bins, temperature adjustments and key replacements, should be directed to the maintenance request web site denoted at the back of this Tenant Portal. After hours emergency calls should be directed to the after-hours number at (202) 791-0772. Routine calls placed after hours will be addressed the next business day, emergency calls will be dispatched immediately.

ADDITIONAL SERVICES

From time-to-time tenants may require additional services not provided for in their lease agreement. Should you require this type of service, our maintenance staff would be happy to assist you for a fee. Jobs scheduled after normal business hours will be charged at an overtime rate. Please contact the Property Management Office for current pricing for these services.

Should you require an outside contractor, Property Management will be happy to provide you with a list of approved contractors. If you would prefer to utilize the services of a contractor not listed, please refer to the Tenant Alterations section of this portal.